Companies have been hearing a lot about the benefits of unified communications (UC) over the past several years. But many CTOs, technology leaders and business owners have been left wondering whether all of the touted benefits are actually for real.


A recent study of business and IT decision-makers at over 400 companies published by XO Communications, entitled “The State of Unified Communications,” revealed that 87% of organizations feel the benefits of their UC deployments met or exceeded their expectations. Four out of five respondents said that their UC deployments were helping their organizations become more productive and efficient.

Other study findings included:

  • UC technology costs met or, in some cases, were actually lower than anticipated, for 74% of respondents.
  • Perceived return on investment (ROI) and cost issues are the primary obstacles to UC adoption.
  • Successful UC adopters have stronger C-level support than latecomers.
  • Future adopters are much less likely to opt for on-premises UC than current users.

“Businesses are eager to benefit from the collaboration and productivity enhancements that UC has to offer,” Jake Heinz, XO Communications’ senior vice president of marketing and product, said in a prepared statement. “XO believes that businesses profit from understanding that companies using UC services are benefiting significantly from improved collaboration and productivity.”

For a full report, click HERE and HERE.